Question 1

What types of AI agents does ID Privacy AI offer?

Accepted Answer

We offer Voice AI Agents for inbound and outbound call handling, BDC Automation agents for lead qualification and follow-up, Service Scheduling agents for appointment booking and confirmations, and Workflow Execution agents for cross-department coordination. All agents work 24/7 and integrate with your existing DMS and CRM systems.

Question 2

How long does it take to deploy AI agents at my dealership?

Accepted Answer

Most dealerships are fully operational within 14 days. Our onboarding team handles the integration with your existing systems, configures your agents to match your workflows, and trains your staff. Enterprise and OEM-wide deployments follow a phased rollout plan.

Question 3

How does billing work — per rooftop, per call, or per seat?

Accepted Answer

Pricing is a fixed monthly platform fee per rooftop plus usage-based conversations beyond an included allotment. No per-seat licensing, no setup fees. Dealer groups get volume discounts on the platform fee; enterprise/OEM networks move to custom network pricing. See the Pricing page for representative tiers.

Question 4

Do we keep our existing phone number?

Accepted Answer

Yes. We port your existing numbers or set up intelligent call forwarding so customers dial the same line they always have. AI agents answer when your BDC can't — after hours, on weekends, or when lines are saturated — and seamlessly pass to a human when needed.

Question 5

What happens if the AI can't answer or the customer wants a human?

Accepted Answer

Our intelligent escalation system monitors conversations in real time. When an AI agent encounters complex negotiations, escalated complaints, or any explicit request for a human, it transfers the interaction to the appropriate team member with full context — including the transcript, customer record, and suggested next action — so the customer never has to repeat themselves.

Question 6

How does this work alongside our existing BDC team?

Accepted Answer

AI agents absorb the volume your BDC can't cover — after-hours calls, missed connections, lead follow-up on nights and weekends, and large-scale outbound campaigns. Your BDC stays focused on high-value interactions where humans close deals. Most dealerships keep their team the same size and simply stop leaving revenue on the table.

Question 7

Is ID Privacy AI TCPA, DNC, and state-regulation compliant?

Accepted Answer

Yes. The platform maintains real-time DNC list checks, per-state call window enforcement, consent capture on every channel, and full audit logging. We monitor regulatory changes across all 50 states and update enforcement rules automatically so your dealership is never exposed to an unintended violation.

Question 8

Is ID Privacy AI OEM certified?

Accepted Answer

Yes. ID Privacy AI is an OEM Certified partner with Nissan, Infiniti, and Mitsubishi. Our platform meets all OEM security standards and operational requirements, and is approved for network-wide deployment across their dealer networks. Many OEM co-op and incentive programs cover part or all of the platform cost.

Question 9

What data security and retention measures are in place?

Accepted Answer

We run SOC 2 Type II controls: end-to-end encryption in transit and at rest, role-based access, SSO/SAML, and regular third-party penetration testing. Call recordings and transcripts are retained per your configured policy (default 90 days, configurable to your compliance requirements). Your dealership data is never used to train shared models or exposed to other customers.

Custom Pricing for Every Dealership

What's included in every plan

AI Agents

Platform

Enterprise

How Much Revenue Are You Leaving on the Table?

Your Dealership

Estimated Recovery

Frequently Asked Questions