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Featured Customer Story

One real dealership. One documented workflow.

See how Bell Mitsubishi approached after-hours service coverage with a configured AI workflow, connected actions, and human escalation.

Mitsubishi · Rahway, NJ

Bell Mitsubishi

  1. Challenge

    A small BDC team was covering the entire rooftop while after-hours and weekend service inquiries frequently rolled to voicemail. The team needed a way to complete routine scheduling without losing human visibility into exceptions.

  2. Solution

    ID Privacy configured a voice workflow around inbound service requests using the systems available to the dealership. Routine scheduling actions were completed in the connected flow, while unresolved requests moved to the BDC with the conversation context attached.

  3. Outcome

    Coverage
    After hours + weekends
    Primary workflow
    Inbound service scheduling
    Escalation
    Human handoff with context

“We went from missing nearly half our after-hours calls to answering every single one. The AI agent doesn't just pick up — it books the appointment, updates our DMS, and sends the customer a confirmation. Our service lane has never been this full.”

Neil Hutkim — General Manager, Bell Mitsubishi

Timeline & integrations

Phased pilot followed by production reviewxTimeVinSolutions

Explore this workflow for your operation.

Bring your current after-hours process and systems. We will map the actions, handoffs, and evidence needed for a scoped deployment.

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Automotive program experience
NissanInfinitiMitsubishi